Owned by Telstra, but operated as a separate business, Belong Broadband has internet at prices we can only dream Telstra would offer. Its basic product offering mingles among some of the cheapest plans in market.
But it is a basic product offering. Belong offer fixed-line ADSL and NBN plans only. There’s no Foxtel bundles, no Netflix streaming offers, no international calls or rewards programs. You can opt in for a home phone service, though.
Belong call this ‘Belong Voice’ and it is quite unique. Rather than sending you a phone handset, you download an app to your phone or tablet and make/receive all your calls through the app. It’s unorthodox, but it makes sense when you think about it. Why have two phones when you already own one?
- Simple plan structures
- Broadband only option if you have a Telstra phone line
- Fast NBN 100 plans available
- Part of the Telstra family
- No extras to speak of
- Bundle phone plans are strange
- Only ADSL and NBN options
We've put together a checklist of features and options available on Belong plans. Below is a snapshot of what is available but you'll find the full breakdown at the bottom of this page.
How we rate Belong
How Belong compares on pricing
For a company owned by the most expensive internet provider in the country, Belong does a very good job of staying price competitive. It goes toe-to-toe with the real cut-price ISPs and comes very close at the key price points. It is never the absolute cheapest, but Belong plans are cheap enough to stay in consideration for even the most ardent price hounds.
The best deals are on 12-month contacts, Belong's longest contract term. Typically you'll save a small amount each month by signing a contract, and you'll dodge all setup costs, so while the savings might seem small, they do add up over the course of the year long contract term.
Belong ADSL2+ Plan Comparison
Available internet technologies
Belong sell only ADSL2+ and NBN services. Luckily, these are the services who connect to most homes in Australia. Run an address search here to see what's available for you.
ADSL2+: maximum download speed 24Mbps
Still the most popular internet connection in Australia, ADSL2+ is a great choice for most homes waiting for the NBN to be connected. The only major caveat with ADSL2+ is that you need to have an active phone line to use it. You don’t need to pay for a home phone service, but you do need to pay for line rental - though this is often bundled into the total cost of your plan. Belong does offer a Broadband Only service for people who already have a Telstra home phone service.
NBN: maximum download speed 100Mbps
Belong offers NBN services to homes connected to the new network, but unlike other providers, Belong doesn’t offer four speed tiers. It skips the medium speed option, and offers 12Mbps, 25Mbps and 100Mbps. The price from each steps up in neat increments: an extra $10 from 12 to 25, then another $20 from 25 to 100.
What to keep in mind when comparing Belong
- $0 activation fees- this one is for the bargain hunters. All Belong plans include free setup. Though, you will have to pay for a modem on a no-contract plan.
- ADSL & NBN Only- If you're after ADSL or NBN (and most people are) Belong has great deals. But if you're after anything else; Naked DSL, Mobile Broadband, etc; then you'll need to look elsewhere.
- Belong Voice is... weird - a home phone without a home phone? Belong Voice works using an app on your smartphone or tablet. It's unconventional and it won't be for everyone, but there is merit in the concept.
Want to contact Belong?
Beyond the facts and figures, you probably have questions about Belong. Below is some of the questions we're asked most, but if you'd like to know something else, get in touch.
Questions we're asked about Belong
How we rate Belong
We've created a checklist of features to help benchmark what each provider offers its customers and what you can expect.
|Anytime Data on all plans|
|Usage Monitoring Apps|
|Online account management|
|No contract options|
|$0 setup fee options|
|Discount for bundled mobile plan|
|Modems - fixed line internet|
|Modems - Mobile broadband|
|Home phone bundles|
|Pay TV bundles|
|All ADSL plans include line rental||Broadband Only option available|
|Discounted international calls|
|Included international calls|
|Customer discount benefits|
|Data-free media streaming|
This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market
|Customer Forum or Blog|
|Manned Twitter account|
|Manned Facebook account|
|Brick & Mortar Stores for support|
|24 hours phone support|
|Usage monitoring apps||
iOS and Android
|NBN Fixed Line|
|NBN Fixed Wireless|