Choosing an internet plan can be an intimidating process for some, so it’s no wonder that many choose Telstra as their provider. In fact, over 40% of internet connections in Australia are with the biggest name in the business.
As a comparison website, with an eye for bargains, it would be easy to write Telstra off as expensive. But there are several reasons why Telstra internet is a good option. It offers most available internet technologies, so there’s a good chance that it can offer you a service, even in regional areas.
Also, because Telstra owns its own equipment across the country, it can offer a single price to everyone. The smaller providers who rely on wholesale pricing are forced to change prices depending on where you live, and while they might be cheap in the cities, the price difference evaporates the further you are from a CBD.
- Easy to bundle Foxtel and/or Telstra TV
- Full range of technologies available
- Cable broadband
- National pricing on all plans
- Discount for bundled mobile phone plan
- Most expensive internet, dollar for data
- Home phone bundles are also expensive
- International calls are not included
We've put together a checklist of features and options available on Telstra plans. Below is a snapshot of what is available but you'll find the full breakdown at the bottom of this page.
How we rate Telstra
How Telstra compares on pricing
To the surprise of no one, Telstra is the most expensive internet provider in town. Pricing starts from $70 per month for 100GB for both ADSL2+ and NBN 25 plans. Many of the smaller providers offer unlimited data starting from about $60.
Mobile broadband is also achingly expensive, and you’d only give it serious consideration if you wanted the super-fast speeds of the 4GX network, or you were certain that the Optus and Vodafone network did not service your area.
The problem for Telstra in offer its services at such a price premium is that, in most instances, the product is the same as it is with the smaller providers. Telstra’s internet data isn’t better than iiNet data. It isn’t matured in a cellar, it doesn’t taste or smell better. You could argue that Telstra invests more in customer service, so you should have a better time on the phone, but this is a subjective measurement, and it’s up to you whether it is worth paying more for.
The one major positive is that, like Optus, Telstra charge a single price for its products - there are no regional mark-ups. We often hear from people who have expected to be charged one price, but discovered that the quoted price is as much as $20 more because of where they live. This doesn’t happen with Telstra.
Telstra ADSL2+ Plan Comparison
How Much Should You Expect To Pay?
Available internet technologies
Telstra sell most of the internet technologies types, so you should be able to find something that will connect well at your address.
ADSL2+: maximum download speed 24Mbps
Still the most popular internet connection in Australia, ADSL2+ is a great choice for most homes waiting for the NBN to be connected. The only major caveat with ADSL2+ is that you need to have an active phone line to use it. You don’t need to pay for a home phone service, buy you do need to pay for line rental - though this is often bundled into the total cost of your plan.
Telstra is one of only a service providers that can offer a single, national price on all internet plans. Because Telstra own its own equipment, and it doesn’t lease this from its competitors, the price of a Telstra connection is the same regardless of where you live.
NBN: maximum download speed 100Mbps
Telstra offers NBN services to homes connected to the new network, but unlike other providers, Telstra doesn’t offer four speed tiers. It skips the slowest speed option, and starts at 25Mbps for downloads. You can then opt for a Speed Boost (an extra $20) or a Very fast speed boost for $30 on top of your monthly bill.
Telstra also offers Fixed Wireless NBN for people living outside of the populous metro areas.
Cable: maximum download speed 100Mbps
Only Telstra and Optus offer cable internet, and only in a limited number of suburbs across the country. If you’re lucky enough to be in a Cable area, this is your best option before the NBN take over the cable and repurpose it for its new network.
Mobile Broadband: maximum download speed depends on your modem
If you can’t get a fixed-line internet connection, like ADSL2+, then mobile broadband is the next best thing. These are fast internet connections, but it is an expensive alternative. Telstra mobile broadband is getting faster all the time, with a new 1Gbps option soon to launch.
What to keep in mind when comparing Telstra
- Telstra Air - If you've not come across this before, Telstra Air is a public WiFi network that only Telstra customers can access. It is hard to put a dollar value on the inclusion of Telstra Air in postpaid plans, but if you are regularly in range of a connection then you could save a bunch of data each day by logging in.
- Cheap Event Cinemas tickets - As part of every Telstra phone and internet plan, customers can take advantage of Telstra Thanks -- a collection of bonuses and freebies like pre-sale tickets to concerts and cheap admission to sports events. By far our favourite is cheap Event Cinema movie tickets: two discounted tickets that you can buy every day.
- Keep an eye out for Cable - Not many addresses are connected to the Telstra Cable network, but if yours is, and you're still waiting for the NBN, then we suggest you jump on it.
WhistleOut Staff Review
Why did you choose it?
I know that Cable broadband is expensive, and you usually only have a choice of Telstra or Optus (and sometimes only one of these), but I wanted a faster, more reliable connection than I'd had experience on ADSL2+ before.
What has it been like?
Generally good, although there have been periods of down time due to planned maintenance – usually only a few hours at most.
What do you love about it?
The answer to this question is easy: we love the speed. We don't even have the speed boost on our line (that bumps the connection from 30Mbps to 100Mbps), and we find that our connection flies.
What would you change?
We could definitely do with more data included each month. But that said, $80 per month seems like a reasonable amount to pay for the internet each month, so it would be great for Telstra to bump up the data in this plan without bumping up the price. Wishful thinking, perhaps.
Who would you recommend this to?
If you can get Cable broadband, but you're weighing up cheaper ADSL2+ options, I'd recommend spending the extra. Our Cable connection is worry-free and fast.
Want to contact Telstra?
Beyond the facts and figures, you probably have questions about Telstra. Below is some of the questions we're asked most, but if you'd like to know something else, get in touch.
Questions we're asked about Telstra
How we rate Telstra
We've created a checklist of features to help benchmark what each provider offers its customers and you can can expect.
|Anytime Data on all plans|
|Usage Monitoring Apps|
|Online account management|
|No contract options|
|$0 setup fee options|
|Discount for bundled mobile plan|
|Modems - fixed line internet|
|Modems - Mobile broadband|
|Home phone bundles|
|Pay TV bundles|
|All ADSL plans include line rental|
|Discounted international calls|
|Included international calls|
|Customer discount benefits|
|Data-free media streaming|
This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market
|Customer Forum or Blog|
|Manned Twitter account|
|Manned Facebook account|
|Brick & Mortar Stores for support|
|24 hours phone support|
|Usage monitoring apps||
iOS and Android
|NBN Fixed Line|
|NBN Fixed Wireless|