Telstra Internet Plans Review


WhistleOut
02 February 2017

Telstra Mobile Plans Review

Choosing an internet plan can be an intimidating process for some, so it’s no wonder that many choose Telstra as their provider. In fact, over 40% of internet connections in Australia are with the biggest name in the business. 

As a comparison website, with an eye for bargains, it would be easy to write Telstra off as expensive. But there are several reasons why Telstra internet is a good option. It offers most available internet technologies, so there’s a good chance that it can offer you a service, even in regional areas.

Also, because Telstra owns its own equipment across the country, it can offer a single price to everyone. The smaller providers who rely on wholesale pricing are forced to change prices depending on where you live, and while they might be cheap in the cities, the price difference evaporates the further you are from a CBD.

Telstra Breakdown

Strengths
  • Easy to bundle Foxtel and/or Telstra TV
  • Full range of technologies available
  • Cable broadband 
  • National pricing on all plans
  • Discount for bundled mobile phone plan


    Weaknesses
    • Most expensive internet, dollar for data
    • Home phone bundles are also expensive
    • International calls are not included

    We've put together a checklist of features and options available on Telstra plans. Below is a snapshot of what is available but you'll find the full breakdown at the bottom of this page.

    How we rate Telstra
    Category  
    Plan Features Good options, but fewer than competitors
    Customer Service Full range of options
    Value for money There are plenty of cheaper options
    Technologies available Full range of options

    How Telstra compares on pricing

    To the surprise of no one, Telstra is the most expensive internet provider in town. Pricing starts from $70 per month for 100GB for both ADSL2+ and NBN 25 plans. Many of the smaller providers offer unlimited data starting from about $60. 

    Mobile broadband is also achingly expensive, and you’d only give it serious consideration if you wanted the super-fast speeds of the 4GX network, or you were certain that the Optus and Vodafone network did not service your area.

    The problem for Telstra in offer its services at such a price premium is that, in most instances, the product is the same as it is with the smaller providers. Telstra’s internet data isn’t better than iiNet data. It isn’t matured in a cellar, it doesn’t taste or smell better. You could argue that Telstra invests more in customer service, so you should have a better time on the phone, but this is a subjective measurement, and it’s up to you whether it is worth paying more for.

    The one major positive is that, like Optus, Telstra charge a single price for its products - there are no regional mark-ups. We often hear from people who have expected to be charged one price, but discovered that the quoted price is as much as $20 more because of where they live. This doesn’t happen with Telstra.

    Telstra ADSL2+ Plan Comparison
    Carrier Plan inclusions Pricing
    Telstra 500GB Data $80/mo
    Optus Unlimited Data $80/mo
    TPG Unlimited Data $59.99/mo
    iiNet500GB Data $69.99/mo
    How Much Should You Expect To Pay?
    ADSL2+ From $70 Compare
    NBN From $70 Compare
    Cable From $70 Compare
    Mobile Broadband From $15 Compare

    Available internet technologies

    Telstra sell most of the internet technologies types, so you should be able to find something that will connect well at your address.

    ADSL2+: maximum download speed 24Mbps

    Still the most popular internet connection in Australia, ADSL2+ is a great choice for most homes waiting for the NBN to be connected. The only major caveat with ADSL2+ is that you need to have an active phone line to use it. You don’t need to pay for a home phone service, buy you do need to pay for line rental - though this is often bundled into the total cost of your plan.

    Telstra is one of only a service providers that can offer a single, national price on all internet plans. Because Telstra own its own equipment, and it doesn’t lease this from its competitors, the price of a Telstra connection is the same regardless of where you live.

    NBN: maximum download speed 100Mbps

    Telstra offers NBN services to homes connected to the new network, but unlike other providers, Telstra doesn’t offer four speed tiers. It skips the slowest speed option, and starts at 25Mbps for downloads. You can then opt for a Speed Boost (an extra $20) or a Very fast speed boost for $30 on top of your monthly bill.

    Telstra also offers Fixed Wireless NBN for people living outside of the populous metro areas.

    Cable: maximum download speed 100Mbps

    Only Telstra and Optus offer cable internet, and only in a limited number of suburbs across the country. If you’re lucky enough to be in a Cable area, this is your best option before the NBN take over the cable and repurpose it for its new network.

    Mobile Broadband: maximum download speed depends on your modem

    If you can’t get a fixed-line internet connection, like ADSL2+, then mobile broadband is the next best thing. These are fast internet connections, but it is an expensive alternative. Telstra mobile broadband is getting faster all the time, with a new 1Gbps option soon to launch. 

    What to keep in mind when comparing Telstra

    • Telstra Air - If you've not come across this before, Telstra Air is a public WiFi network that only Telstra customers can access. It is hard to put a dollar value on the inclusion of Telstra Air in postpaid plans, but if you are regularly in range of a connection then you could save a bunch of data each day by logging in.
    • Cheap Event Cinemas tickets - As part of every Telstra phone and internet plan, customers can take advantage of Telstra Thanks -- a collection of bonuses and freebies like pre-sale tickets to concerts and cheap admission to sports events. By far our favourite is cheap Event Cinema movie tickets: two discounted tickets that you can buy every day.
    • Keep an eye out for Cable - Not many addresses are connected to the Telstra Cable network, but if yours is, and you're still waiting for the NBN, then we suggest you jump on it.
    WhistleOut Staff Review
    Mike R.
    Number cruncher extraordinaire
    Telstra Cable $80 Medium Bundled - 200GB.
    “If you can get Cable broadband, but you're weighing up cheaper ADSL2+ options, I'd recommend spending the extra.”

    Why did you choose it?

    I know that Cable broadband is expensive, and you usually only have a choice of Telstra or Optus (and sometimes only one of these), but I wanted a faster, more reliable connection than I'd had experience on ADSL2+ before.

    What has it been like?

    Generally good, although there have been periods of down time due to planned maintenance – usually only a few hours at most.

    What do you love about it?

    The answer to this question is easy: we love the speed. We don't even have the speed boost on our line (that bumps the connection from 30Mbps to 100Mbps), and we find that our connection flies.

    What would you change?

    We could definitely do with more data included each month. But that said, $80 per month seems like a reasonable amount to pay for the internet each month, so it would be great for Telstra to bump up the data in this plan without bumping up the price. Wishful thinking, perhaps.

    Who would you recommend this to?

    If you can get Cable broadband, but you're weighing up cheaper ADSL2+ options, I'd recommend spending the extra. Our Cable connection is worry-free and fast.

    Want to contact Telstra?
    Twitter @Telstra
    Facebook https://www.facebook.com/telstra/
    Phone
    Sales or Service
    13 22 00
    Website https://www.telstra.com.au/support
    Contact Page http://www.telstra.com.au/contact-us
    Apps iPhone, Android

    Beyond the facts and figures, you probably have questions about Telstra. Below is some of the questions we're asked most, but if you'd like to know something else, get in touch.

    Questions we're asked about Telstra
    Considering the size of the Telstra network, there's a good chance you can. Run an address search here to see.
    You only need an active landline for an ADSL2+ connection, because data is transferred across the old copper phone lines. You don't need a phone line for any other connection type, but you can bundle one if you need it.
    So long as the modem is capatible, you should be able to. For example, you will need a VDSL modem for the NBN, but many older ADSL modems don't support this, so you might need to upgrade.
    Yes, in most cases there are no problems moving your number to a new service.
    Telstra, like all other internet service providers, will throttle the speed of a connection when you reach the data limit. You can still use the internet but you'll find it is much slower.
    How we rate Telstra

    We've created a checklist of features to help benchmark what each provider offers its customers and you can can expect.

    Anytime Data on all plans
    Usage Monitoring Apps
    Online account management
    No contract options
    $0 setup fee options
    Discount for bundled mobile plan
    Modems - fixed line internet
    Modems - Mobile broadband
    Home phone bundles
    Pay TV bundles
    All ADSL plans include line rental
    Discounted international calls
    Included international calls
    Rewards programs
    Customer discount benefits
    Data-free media streaming
    This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market
    Customer Forum or Blog
    Twitter account
    Manned Twitter account
    Facebook account
    Manned Facebook account
    Brick & Mortar Stores for support
    24 hours phone support
    Usage monitoring apps
    iOS and Android
    ADSL2+
    Naked DSL
    Cable internet
    NBN Fixed Line
    NBN Fixed Wireless
    NBN Satellite
    Mobile Broadband

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