TPG Internet Plans Review

21 February 2017

TPG Internet Plans Review

Of the dozens and dozens of internet service providers in Australia, TPG is bound to be one of the names you know. A true challenger to the long established brands, like Telstra and Optus, TPG has long been a disruptor in the internet business, offering customers more for less.

Following a highly publicised takeover of the iiNet group in 2015 (including iiNet, Internode and others) TPG now boasts the second largest market share behind Telstra.

It is also a good choice for anyone with family and friends overseas, with generous broadband bundles including unlimited calls to a number of popular calling destinations.

Despite its extraordinary growth, TPG remains a no-frills internet option. There are no flashy TV bundles, no animal mascots, no free Netflix or Spotify. TPG is the name most people turn to when they want good, cheap internet.

TPG Breakdown

  • Good, cheap plans
  • Several NBN technologies offered
  • Naked DSL plans
  • Fibre to the Basement for the lucky few
  • Dreaded Peak / Off-Peak data on cheaper plans
  • No mobile broadband options
  • Limited bundled video options

We've put together a checklist of features and options available on TPG plans. Below is a snapshot of what is available but you'll find the full breakdown at the bottom of this page.

How we rate TPG
Plan Features Basics with International Calls
Customer Service Full range of options
Value for money Solid prices on basic bundles
Technologies available Most options covered

How TPG compares on pricing

Though TPG has long positioned itself as a low-cost alternative to the big brands (and it is) there are a few cheaper options available for real bargain hunters. Not many, though, and none with the brand recognition that TPG has.

This is especially true when you start comparing NBN plans. There are fewer low-cost ADSL2+ service providers for TPG to contend with, but there are loads of cut-price NBN operators hitting the market all the time.

If TPG can't be the cheapest in town, it will be interesting to see how it plans to keep the limelight going forward. Will it get into streaming media bundles, like Optus and Telstra? Will it push into smart homes or virtual reality? Or, will TPG find a way to be cheapest again? Time will tell.

TPG ADSL2+ Plan Comparison
Carrier Plan inclusions Pricing
Telstra 500GB Data $80/mo
Optus Unlimited Data $80/mo
TPG Unlimited Data $59.99/mo
iiNet500GB Data $69.99/mo
How Much ShouldYouExpect To Pay?
ADSL2+ From $29.99 Compare
Naked DSL From $49.99 Compare
NBN From $49.99 Compare

Available internet technologies

TPG sell most of the internet technologies types, so you should be able to find something that will connect well at your address.

ADSL2+: maximum download speed 24Mbps

Still the most popular internet connection in Australia, ADSL2+ is a great choice for most homes waiting for the NBN to be connected. The only major caveat with ADSL2+ is that you need to have an active phone line to use it. You don’t need to pay for a home phone service, but you do need to pay for line rental - though this is often bundled into the total cost of your plan.

Naked DSL: maximum download speed 24Mbps

TPG is one of only a handful of Australian ISPs still offering a Naked DSL option; removing the need for phone line rental from ADSL broadband connections.

But, as it is with other Naked providers, the cost of a Naked service is now more expensive than a standard ADSL2+ connection with the cost of the phone line bundled in. It is easy to see why it is so hard to find Naked DSL these days.

NBN: maximum download speed 100Mbps

TPG offers NBN services to homes connected to the new network, but unlike other providers, TPG doesn’t offer four speed tiers. It skips the slowest speed option, and starts at 25Mbps for downloads. You can then opt for a Speed Boost (an extra $20) or a Very fast speed boost for $30 on top of your monthly bill.

TPG also offers Fixed Wireless NBN for people living outside of the populous metro areas.

NBN Fibre to the Basement: maximum download speed 100Mbps

If you live in an apartment, you might find that TPG has installed equipment in your basement and is offering NBN Fibre to the Basement to your building. TPG is one of only a few suppliers doing this, and from all reports, the connections are really fast.

What to keep in mind when comparing TPG

  • 18 month plans- if you want a free modem and would like to dodge setup fees, taking an 18-month contract with TPG is a good way to go.
  • Not Naked- though the option is there, we'd recommend comparing the price of Naked to an ADSL2+ bundle to make sure that you are really saving money.
  • IPTV - it may not be Netflix, but TPG does offer an IPTV streaming service giving access to a number of international TV networks and news services..
WhistleOut Staff Review
Sally G.
Design Magician
TPG ADSL2+ for $50 per month with 100GB.
"Patient customer support, great troubleshooting."

Why did you choose it?

I was recommended TPG from a friend. They said they had just done all the research and it was the cheapest in the market at the time I was looking. This seemed like a great option as there is no cable available where I live, and the NBN is still on the way.

What has it been like?

I have had a TPG service at 3 different houses now and each one has quite average coverage. When streaming netflix there can be quite a lot of buffering. We often switch to our mobile phone data during these slow periods.

What do you love about it?

The technical support team are quite good in the way they follow through until the service issue is resolved. They are patient and I have never felt rushed whilst we perform troubleshooting together.

What would you change?

If I could, I would move away from ADSL2+ in order to secure a more stable internet connection. As with all ADSL connections, there are usually factors that impact on speed and performance that are out of anyone's control.

Who would you recommend this to?

TPG ADSL2+ would be suitable for someone who experiences stable connections when using ADSL2+ in their home, but is looking for a cheaper price.

Want to contact TPG?

Beyond the facts and figures, you probably have questions about TPG. Below is some of the questions we're asked most, but if you'd like to know something else, get in touch.

Questions we're asked about TPG
TPG owns a lot of network equipment across Australia, so there's a good chance you can. Run an address search here to see.
You only need an active landline for an ADSL2+ connection, because data is transferred across the old copper phone lines. You don't need a phone line for any other connection type, including the NBN, but you can bundle one if you need it.
So long as the modem is compatible, you should be able to. For example, you will need a VDSL modem for the NBN, but many older ADSL modems don't support this, so you might need to upgrade. TPG offer a free modem on a number of their plans, which is a good option to take up.
Yes, in most cases there are no problems moving your number to a new service.
TPG, like all other internet service providers, will throttle the speed of a connection when you reach the data limit. You can still use the internet but you'll find it is much slower. Cheaper TPG plans have data split into Peak and Off-Peak time slots, so you might find that you use one element of your plan faster than the other.
How we rate TPG

We've created a checklist of features to help benchmark what each provider offers its customers and what you can expect.

Anytime Data on all plans
Usage Monitoring Apps
Online account management
No contract options
$0 setup fee options
Discount for bundled mobile plan
Modems - fixed line internet
Modems - Mobile broadband
Home phone bundles
Pay TV bundles
All ADSL plans include line rental Broadband Only option available
Discounted international calls
Included international calls
Rewards programs
Customer discount benefits
Data-free media streaming
This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market
Customer Forum or Blog
Twitter account
Manned Twitter account
Facebook account
Manned Facebook account
Brick & Mortar Stores for support
24 hours phone support No overnight calls
Usage monitoring apps
iOS and Android
Naked DSL
Cable internet
NBN Fixed Line
NBN Fixed Wireless
NBN Satellite
Mobile Broadband

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